FAQs

Delivery time:

We try our best to ship all items the same day if purchased before 12.30pm

Depending on your destination in mainland UK parcels usually arrives within 1-3 working days after dispatch.

Dispatch to Europe allow approximately 7-14 working days after dispatch.

Rest of the world 7-14 working days.

These times are approximate.


Can I return an item:

We accept returns within 14 days of the item being received.

The returned item must be returned in a sell-able condition, it must not smell of smoke, pets, detergents, etc.


Please return your product to:

ChilledWorld / Returns,

11 Lismore Road,

Eastbourne,

BN21 3BA


PLEASE REMEMBER TO ENCLOSE YOUR ORIGINAL PAPERWORK WITH RETURN AND THE REASON FOR THE RETURN WRITTEN ON IT.

If you no longer have your paperwork then enclose a covering note with the reason for the return and your details.

The returned item must be returned in a sell-able condition, it must not smell of smoke, pets, detergents, etc.